Comments on: HR’s Job is to Help Employees Create Great Customer Experiences http://www.knowhr.com/blog/2009/07/09/hrs-job-is-to-help-employees-create-great-customer-experiences/ Know More HR. Thu, 18 Mar 2010 16:52:51 -0400 http://wordpress.org/?v=2.8.6 hourly 1 By: laurie ruettimann http://www.knowhr.com/blog/2009/07/09/hrs-job-is-to-help-employees-create-great-customer-experiences/comment-page-1/#comment-105185 laurie ruettimann Sun, 12 Jul 2009 19:51:27 +0000 http://www.knowhr.com/blog/?p=2013#comment-105185 It's a great story and I'll never turn down a reason to see Shawn model. :) It’s a great story and I’ll never turn down a reason to see Shawn model. :)

]]> By: Frank Roche http://www.knowhr.com/blog/2009/07/09/hrs-job-is-to-help-employees-create-great-customer-experiences/comment-page-1/#comment-104880 Frank Roche Fri, 10 Jul 2009 15:07:17 +0000 http://www.knowhr.com/blog/?p=2013#comment-104880 @Ashley Thank you. Great point -- everyone is in sales, even HR! @Ashley Thank you. Great point — everyone is in sales, even HR!

]]> By: Ashley Andrus http://www.knowhr.com/blog/2009/07/09/hrs-job-is-to-help-employees-create-great-customer-experiences/comment-page-1/#comment-104879 Ashley Andrus Fri, 10 Jul 2009 14:49:31 +0000 http://www.knowhr.com/blog/?p=2013#comment-104879 Frank, excellent reminder that EVERYONE in your organization is in sales! Everyone. And must admit am v. curious about exactly what went wrong with the "Frankenshirt". :) Frank, excellent reminder that EVERYONE in your organization is in sales! Everyone.

And must admit am v. curious about exactly what went wrong with the “Frankenshirt”. :)

]]> By: Links 07/10/2009 http://www.knowhr.com/blog/2009/07/09/hrs-job-is-to-help-employees-create-great-customer-experiences/comment-page-1/#comment-104835 Links 07/10/2009 Fri, 10 Jul 2009 07:31:00 +0000 http://www.knowhr.com/blog/?p=2013#comment-104835 [...] HR’s Job is to Help Employees Create Great Customer Experiences | KnowHR Blog [...] [...] HR’s Job is to Help Employees Create Great Customer Experiences | KnowHR Blog [...]

]]> By: Frank Roche http://www.knowhr.com/blog/2009/07/09/hrs-job-is-to-help-employees-create-great-customer-experiences/comment-page-1/#comment-104780 Frank Roche Fri, 10 Jul 2009 00:28:38 +0000 http://www.knowhr.com/blog/?p=2013#comment-104780 @Laurie, we'll have him model it when the new one is made. It's a good story, no? @Laurie, we’ll have him model it when the new one is made. It’s a good story, no?

]]> By: laurie ruettimann http://www.knowhr.com/blog/2009/07/09/hrs-job-is-to-help-employees-create-great-customer-experiences/comment-page-1/#comment-104757 laurie ruettimann Thu, 09 Jul 2009 22:43:46 +0000 http://www.knowhr.com/blog/?p=2013#comment-104757 It's too bad we didn't see Shawn in his awesome new shirt! :) It’s too bad we didn’t see Shawn in his awesome new shirt! :)

]]> By: Ron Ulrici http://www.knowhr.com/blog/2009/07/09/hrs-job-is-to-help-employees-create-great-customer-experiences/comment-page-1/#comment-104706 Ron Ulrici Thu, 09 Jul 2009 18:38:45 +0000 http://www.knowhr.com/blog/?p=2013#comment-104706 Frank, This story reminds me of the customer service that we learned from the Total Quality Management phase we went through. I'm glad to hear that one company still practices it. I have always said that HR should hire only customer-oriented people in their companies. It should not just be the Sales or Marketing departments that practice good customer service! Frank, This story reminds me of the customer service that we learned from the Total Quality Management phase we went through. I’m glad to hear that one company still practices it. I have always said that HR should hire only customer-oriented people in their companies. It should not just be the Sales or Marketing departments that practice good customer service!

]]> By: Frank Roche http://www.knowhr.com/blog/2009/07/09/hrs-job-is-to-help-employees-create-great-customer-experiences/comment-page-1/#comment-104705 Frank Roche Thu, 09 Jul 2009 18:35:29 +0000 http://www.knowhr.com/blog/?p=2013#comment-104705 @<a href="#comment-104702" rel="nofollow">Shawn</a>: They have you, man. Very, very smart business approach. @Shawn: They have you, man. Very, very smart business approach.

]]> By: Frank Roche http://www.knowhr.com/blog/2009/07/09/hrs-job-is-to-help-employees-create-great-customer-experiences/comment-page-1/#comment-104704 Frank Roche Thu, 09 Jul 2009 18:34:55 +0000 http://www.knowhr.com/blog/?p=2013#comment-104704 @<a href="#comment-104703" rel="nofollow">nelking</a>: Thank you. And great point...fix problems so they never happen again. That's even a better outcome! @nelking: Thank you. And great point…fix problems so they never happen again. That’s even a better outcome!

]]> By: nelking http://www.knowhr.com/blog/2009/07/09/hrs-job-is-to-help-employees-create-great-customer-experiences/comment-page-1/#comment-104703 nelking Thu, 09 Jul 2009 18:30:07 +0000 http://www.knowhr.com/blog/?p=2013#comment-104703 Great post! I'd add and HR job is to give employees the ability to fix problems so they never happen again. Front line employees especially need to have the ability to change operations to prevent them from having this same customer issue again. HR needs to make sure that's working too. Otherwise it get's a little old giving away a free shirt every week. Great post!

I’d add and HR job is to give employees the ability to fix problems so they never happen again. Front line employees especially need to have the ability to change operations to prevent them from having this same customer issue again. HR needs to make sure that’s working too. Otherwise it get’s a little old giving away a free shirt every week.

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