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In HR Communication, Don't Listen to Critics
Mar 16The artist doesn’t have time to listen to the critics. The ones who want to be writers read the reviews, the ones who want to write don’t have the time to read reviews. — William Faulkner
The time to do the right thing is all the time. Sure, there will be critics out there if you’re trying to change the world. It’s the easiest thing in the world to be a critic; it’s entirely another thing to be a creative.
Here’s something I know about communicating with employees: Don’t think that just because a handful people complained your communication approach is flawed. People always complain and they always criticize. Realize that their criticism doesn’t trump the thousands of people who liked what you did but stayed quiet. If you’re doing the right thing — keep going. If not — fix it. And keep writing.
About the Author
Frank Roche
Frank started IFRACTAL over 7 years ago with Sarah Chambers. Together, they've created HR communications and HR software for some of the world's leading companies. Frank is also studying Flamenco guitar and origami.
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Frank, I think that goes for all things in life – if you are doing the right thing… keep going and don’t look back.
@Ron, you’re so right. It’s a pretty good formula for living…it’s what Davy Crockett said: “Be sure you’re right, then move ahead.”
They can’t have a complaint if they haven’t read it. Complaints are just another way to say “thank you for communicating”!
Thank you for communicating. That would be a good post. Yep, any feedback is feedback. I guess what I meant to write is this: Don’t attach over-importance to complaints. They’re just feedback…and they don’t always have to be responded to.