I got a press release from a company today (I won’t mention who) that included this sentence:
It also includes the only multi-channel enterprise feedback management (EFM) platform that incorporates voice-of the-customer and voice-of-the-employee to help companies capitalize on engagement to build better relationships.
Um…what? I know those are words, but Sarah Palin is Winston Churchill compared [...]

Those of us who live in the Philadelphia have a particular love-hate (well, more of the latter than the former) feeling about SEPTA — Southeastern Pennsylvania Transportation Authority. Ask anyone around here and they have a train, bus or trolley horror story.
That’s why I cracked up when I read SEPTAfail Blog’s story on Twitter [...]

Who better to write a book that’s subtitled How to Dominate Your Market One Tweet at a Time than the fabulously-named Joel Comm? After all, Twitter is a communication device if there ever was one, even if it’s communication at 140 characters at a time.
In Twitter Power, Comm (man, I wish that were my [...]

Glory is fleeting, but obscurity is forever. — Napoleon Bonaparte
Doing something bold doesn’t always mean going crazy. Sometimes glory comes from doing little things lots of times. Here are 10 ways to be bold in HR today.

Cut a meeting in half.
Eat lunch with someone who isn’t in HR.
Question what kinds of behaviors your bonus plans [...]

My buddy, Guillaume, sent me this note about the online game called Layoff:
Basically it is a game where you line up workers to lay them off. Each worker has a story you can read before laying them off. Businessmen cannot be laid off. I guess when you get too many businessmen remaining, [...]