Can I Give You Some Feedback?

Posted on Thursday, June 7, 2007 by Frank Roche

I love seeing my name in print. Or was Curious Cat Management Blog Talking about another “Frank” this morning in their Continuous, Constructive Feedback article? The feebackee (I just made up that word) is named “Frank”, so I like to pretend it’s me:

Be specific. If you simply say “Good job, Frank,” Frank won’t know exactly what he did to get that atta boy. Therefore, he can’t consciously work to repeat that behavior. Instead, say something like “Frank, that new procedure you developed for handling service calls has really improved customer satisfaction. Thanks for coming up with it.”

Okay, I really don’t care about seeing my name in print, and I’m not that guy behind the on-location weather person, jumping around in the back of the shot and yelling, “Hi, mom!” But the article at CCMB about performance appraisals and proper ways to give feedback is well worth reading. And I’m all over that. Hi, mom!